AI tool · Contact-form deflection
Answer the question before the form is sent
A surprising share of contact-form messages have already been answered in your Knowledge Base. As the visitor types their subject and message, we quietly search and surface the best matches — so they read the answer and never need to file a ticket.
Powered by Nura AI Assistant
How it works
Visitor types
They start typing the subject or the message. No CAPTCHA, no extra step.
We search instantly
After an 800 ms pause we run a fast lexical search across your selected sources — KB articles, AI Knowledge documents, AI Knowledge notes.
AI rerank if needed
If the lexical pass is thin, we ask AI to pick the most semantically relevant article titles. Only kicks in when needed; respects your monthly AI budget.
Article opens in overlay
Click a suggestion → the article appears in a modal. The typed form stays intact in case it didn't help.
When to use it
- High-volume contact forms where most questions are repeats
- Reducing first-response load on your support team
- Surfacing your best documentation right where the customer needs it
- Measuring which articles deflect tickets — and writing more like them
Limitations & honesty
- • Suggestions only fire when the visitor types ≥5 characters of meaningful text
- • Per-IP rate limited at 30 requests/minute to keep bots from running the meter
- • AI fallback respects the workspace plan limit — Free workspaces get lexical-only
- • You choose the sources — KB articles, AI Knowledge documents, AI Knowledge notes — independently
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